Purchasing an electric bike or scooter from an online-only seller can make repairs, servicing and warranty claims much more difficult. At Electric Scooters London, we regularly receive calls from frustrated riders who bought elsewhere and are now struggling to get support.

For brands we do not sell, we are often limited in what we can do. If we are not an authorised dealer, we may not be able to order the correct parts or access technical information. In many cases, cheaper off-brand or knock-off models have no reliable source of replacement parts, which can make repairs uneconomical or impossible.

For the brands we do sell, it's a different story entirely. As authorised dealers for every brand we stock, Electric Scooters London can provide full after-sales support. We have direct access to genuine parts and up-to-date technical guidance, and our workshop and technicians can carry out most servicing and repairs in-house without any problem.

We'd be delighted to help you choose your next e-bike or e-scooter. If you decide not to buy from us, we strongly recommend purchasing from a reputable authorised dealer in your area. This is the best way to ensure proper support, valid warranty cover and access to genuine spare parts.

From all of us at Electric Scooters London, we wish you many safe and enjoyable miles. If you have any questions or need advice, please get in touch — we're here to help.